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Tag Archives: 10 Items or Less: How to Use the Customer’s Demand for Fast Service and Convenience

10 Items or Less: How to Use the Customer’s Demand for Fast Service and Convenience

I think I was the first to say, "They will never make it." After all who is going to pump their own gas? I felt I was an expert on the subject of customers getting out of their automobiles and pumping their own gas, as I owned and operated a gas station. It was all we could do to get the people to roll their windows down when it was raining to tell us how much gas they wanted us to pump into their vehicles. There was no way they would get out and pump it themselves even though they would save a few cents. And there was no way people would pay twenty cents more for a half gallon of milk and thirty cents more for a loaf of bread. By the end of our lunch we all agreed the Quick Fill would be out of business in 3 to 6 months.

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